Refund policy
Return and Refund Policy
We want you to be happy with your DREAM order. If something isn’t right, please contact us within 14 days of delivery to request a return or exchange.
Return eligibility
To be eligible for a return, items must be:
Unworn, unwashed, and unused
In their original condition
Returned with any original tags or packaging
Accompanied by proof of purchase
Items that show signs of wear, washing, damage, odors, or alteration may not be accepted.
Exchanges
Need a different size or color? Contact us and we’ll do our best to arrange an exchange, subject to availability. Because many DREAM products are produced in small batches, replacement sizes or colors may not always be available.
Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue. We’ll work with you to make it right.
Non-returnable items
The following items cannot be returned:
Gift cards
Items marked final sale
Customized or personalized products
Items that have been worn, washed, or altered
Return shipping
Customers are responsible for return-shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable.
We recommend using a trackable shipping method. DREAM is not responsible for returns lost in transit.
Refunds
Once your return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Please allow time for your bank or card provider to process and post the refund after it has been issued.
Order cancellations
Contact us as soon as possible if you need to cancel or change an order. We’ll make every effort to help, but orders that have already been processed or shipped cannot be cancelled.
Contact us
To request a return or ask a question, contact us through our website contact page and include your order number.